The screws on the back plate are absolutely horrible. They shred almost instantly even with the right screwdriver. How can an almost 5000 dollar system have such poor quality screws. I had to upgrade the system from 32gb ram to 64gb ram and updgare with another ssd but 2tb and i spent the better part of 3 hours unscrewing the back plate then another 45 mins screwing7it back up and not to mention the mouse pad screw fell out as soon as the back plate was off so i had to screw it back and then realize dependi7on how tight or lose the screw is, is what allows the mouse pad to function properly so i had to do it all over again and shredding another screw! Any suggestions on solid screw replacement would be appreciated
I have had the exact same problem - I just received my Razed Blade 18 a bout 2 weeks ago. I ordered upgraded M2 drives and at least 4 of the screws are stripped almost completely. I had to order a micro extration kit to even get the screws out. These screws and the standoffs are the absolute worst I have even seen.
I also agree with the post above - for almost $5000 for this laptop this should not be an issue - This is purely a poor quality design that passed through QA. A lot more time should have been spent here. I have memory coming today to upgrade from 32gb to 64gb and I had to use the screw extractor to get 4 of the screws out, needless to say that until I get replacement screws I am going to be 4 short of the back cover - absolutely ridiculous!
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The screws on the back plate are absolutely horrible. They shred almost instantly even with the right screwdriver. How can an almost 5000 dollar system have such poor quality screws. I had to upgrade the system from 32gb ram to 64gb ram and updgare with another ssd but 2tb and i spent the better part of 3 hours unscrewing the back plate then another 45 mins screwing7it back up and not to mention the mouse pad screw fell out as soon as the back plate was off so i had to screw it back and then realize dependi7on how tight or lose the screw is, is what allows the mouse pad to function properly so i had to do it all over again and shredding another screw! Any suggestions on solid screw replacement would be appreciated
Hey JustinHeyne and cmkracke! Thanks for sharing your concern regarding the Blade 18’s screws. Have you guys reported the case to our Support Team? If you haven’t, please submit a support ticket here. Otherwise, please send me a PM so I can help you create a report. Thanks for your cooperation.
Same here, Razer Blade 17, gave up after wasting 2hours. Screw for SSD doesn’t move. How can you give such terrible quality screws, that breaks instantly with the same screwdriver that open cover, we didn’t buy cheap laptop, we paid for premium, why we have terrible srews? How much you saved on those screws 20 cents?
Apparently the problem is general and happens to everyone who upgrades the machine, in my case a 2021 Blade bought at the end of 22 and I have exactly the same problem, what was well seen at Razer was to come here and have a solution for everyone and not sending it to the Support time, a company that appreciates its customers when it makes a mistake, and knows enough to admit and find the best solutions and involve everyone
Exactly, especially with how much they can expect to save on this type of screws like 20 cents? As manufacture they have different prices, as they buy in bulk, and they go with LOWEST QUALITY SCREWS for 3-5k Euro machines, seriously? I doubt you can have anything worse, than screw, that you can not even unscrew once….
It can indeed be disappointing when the quality of certain components does not meet expectations, especially considering the price of the system. While I don't have specific information about the screws used in your particular system, I can offer some general suggestions that might help.
Firstly, it's worth noting that manufacturers sometimes make compromises on certain components to keep costs down or for other reasons. However, it's always a good idea to reach out to the manufacturer's customer support and provide feedback about your experience. They may be able to offer assistance or even provide you with better-quality replacement screws.
If you're looking for solid screw replacements on your own, you could consider visiting a local hardware store or specialty fastener retailer. They typically carry a wide variety of screws and can help you find higher-quality options that are compatible with
Thanks I went to PC shop and they helped.
I am not into sending emails to Razzer because they are the worst support I interacted with. Before you are allowed to contact them, they ask you literally like 20 questions, BIOS version, etc. I had issues with excel and web browsers on my laptop, and pluging 2nd screen, games worked well, but I use it for work as well. I send them 40 different videos of frezzes, etc. They told me it’s because of 3rd part software installed (So Microsoft excel and google chrome and Firefox)
Their strategy is to overwhelm you with questions AND make idiot out of you. It all works now, but I had issues for like year or two, it was because of poor drivers, over time they made it work. Games always worked well, but I use Laptop also for work. Every single person I interacted with had terrible Razer Customer Care experience, people are overall happy with their laptops so I really don’t know. Those screws is really terrible costs saving. Feels like apple with their screens that are super easy to scratch in one place in the middle of the screen, where you can’t do anything because of “mechanical damage of long nails” for their highest models.
Frankly from business perspective I can even understand more apple approach, than Razer saving on screws, and their customer care approach to someone who was buying from them for years for more than ten years…. If not that incident I would be buying 2nd Razer Black Widow keyboard, but because of that approach I am going to buy Crossair K100, as for their laptop still not sure, somehow many people finds them high quality, which might be true, because even though they were doing idiot out of me, it was clearly their fault with software, not hardware.
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