I Am Absolutely Finished with Razer Laptops, Serious Users Should Stick With A Different Brand
I was a longtime Dell laptop user for 15 years, then decided to switch to Razer a couple years ago. I bought a Razer 15 Advanced (with the RTX 3070), and from day one it never worked well. Out of the gate, I had to RMA it, which took over a month. Mind you, Dell has incredible support options, but Razer does not. The support reps I talked to were largely clueless as well. A month later, I finally get my laptop back, and in the ensuing 2 years it still crashes all the time, even with a fresh copy of Windows on it. And the Razer software? Even worse. It constantly updates on its own, and even if I force quit it, it pops right back up trying to update itself without my permission, and causes the machine to hang. Why does it resurrect itself even after I've force quit it? And now, it won't even get through the recovery process, it hangs halfway through it, and the only way out of that was to force shutdown, and now of course the machine won't even boot, and there is no option to start the recovery process again. Using a USB drive, it hangs about 10 minutes into the installation.
So now, I basically have a $4000 bricked machine after only 2 years of use, and of course it is out of warranty support. I guess my only option is to buy a new Razer laptop? I've never had these kinds of problems with Dell, so I am now leaving Razer to go back to a more stable machine, and with much, MUCH better support options.
A complete waste of money, with horrible support. And the Razer software is an absolute joke as it just starts whenever it feels like, and updates itself without warning with no way to cancel it. I do like Razer peripherals, but will never, ever purchase another Razer laptop ever again. By far the worst experience I've ever had, especially as a power user who depends on computers to make a living. Now that Dell has serious offerings at A) a better price point and B) with better support, I would recommend sticking with them. With lots of Razer peripherals of course :-)
Razer, if you're listening, how can I get my $4000 machine working again? It's absolutely insane that I barely even got 2 years of use out of it, and that you guys sent me a machine that barely worked after the RMA process. I'm pretty pissed about the money I've wasted, as well as all the downtime.
Would You Buy Another Razer Laptop?
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