I'm having connection problems with my headphones. | Razer Insider
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I'm having connection problems with my headphones.

  • December 14, 2025
  • 1 reply
  • 12 views
wireCoconutclassic770
Hi; my English isn't very good, I apologize in advance. I have a problem: my Razer BlackShark V2 Pro (2023) headphones keep disconnecting. Sometimes it happens suddenly, and then hours can go by without it happening. I don't know if there's a solution. I've tried everything, even not using Razer Synapse, but nothing works. Any ideas?
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1 Reply

Razer.ScarletRouge

Hey there, ​@wireCoconutclassic770 

 

I understand that you're having a connection issues with your Razer BlackShark V2 Pro (2023). Please try these troubleshooting steps below to help resolve the issue. 

  • Power is important. Make sure your headset is fully charged before troubleshooting.

  • Switch it ON. Make sure the wireless mode is ON or the button is switched to the correct wireless mode. Check your product user guide on how to configure the wireless mode of your headset.

  • Get the latest Windows update.

  • Update the firmware on your headset if it is on the list.

  • Download and run the Pairing Utility of your headset. If your device is not listed, skip this step.

  • Fix sound or audio problems in Windows.

  • Ensure your headset is set as the default playback device.

    Default playback device

  • Rule out software issues. Close all audio enhancing software including Razer Synapse, Razer 7.1 Surround Sound, THX Spatial Audio and check if the issue persists.

    Razer Synapse on the system tray

  • If closing Razer Synapse fixed the issue, reinstall your headset drivers, including Razer Synapse, Razer 7.1 Surround Sound or THX Spatial Audio. Restart your PC then test your headset.

  • Check if the issue persists with a different PC.

 

If the issue persists after performing the troubleshooting steps, please send me a private message together with your device's serial number and proof of purchase/receipt in PDF format so I can check its warranty details for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!



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