In-game Custom Display upside down | Razer Insider

In-game Custom Display upside down

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Following a recent update to Cortex, I noticed that my in game display has been flipped upside down, how would I go about fixing this?
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geoCornpulse599
Following a recent update to Cortex, I noticed that my in game display has been flipped upside down, how would I go about fixing this?

Hey there!

Thank you very much for bringing this issue to us. My name is Michelle from the Razer Cortex technical support team. I will be happy to assist you with your issue.

As a Razer user myself, I understand how frustrating for you to face this kind of issue. But not to worry, I will try my best to help you out with this issue.

For us to proceed, please provide the following information below:

  • Your Rig info in SYSTEM BOOSTER > MY RIG > OVERVIEW (Check the attachment)
  • The game and the version or platform of the game you were playing when this issue occurred.

We appreciate your patience and look forward to your reply.

Best regards,
Michelle
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Michelle-RazerCortex
Hey there!

Thank you very much for bringing this issue to us. My name is Michelle from the Razer Cortex technical support team. I will be happy to assist you with your issue.

As a Razer user myself, I understand how frustrating for you to face this kind of issue. But not to worry, I will try my best to help you out with this issue.

For us to proceed, please provide the following information below:

  • Your Rig info in SYSTEM BOOSTER > MY RIG > OVERVIEW (Check the attachment)
  • The game and the version or platform of the game you were playing when this issue occurred.

We appreciate your patience and look forward to your reply.

Best regards,
Michelle


Hi Michelle,

Thank you for the prompt reply, I have attached screenshots of my rig and the game I was playing with the issue

Regards,
Bob
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Hey Guys,

Hope you are well, I am getting the same issue with my razor cortex. I have attached an image of the issue and also my rig aswell, if that helps in any way
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Hey there!

Thank you for providing us with the useful info. As far as I know, Minecraft has at least four official versions:

  • Minecraft (need to install)
  • Minecraft (does not need to install)
  • Minecraft (CN)
  • Minecraft (Microsoft Store)

Could you please let us know which version you are playing?

Michelle
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PickaxeGaming
Hey Guys,

Hope you are well, I am getting the same issue with my razor cortex. I have attached an image of the issue and also my rig aswell, if that helps in any way

Could you please let me know which official version of Minecraft you are playing?

Thank you for sharing your rig info.

Michelle
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Michelle-RazerCortex
Could you please let me know which official version of Minecraft you are playing?

Thank you for sharing your rig info.

Michelle


Hey Michelle, I am on the new update 1.19. Unsure what you mean by "

  • Minecraft (need to install)
  • Minecraft (does not need to install)"

But I am Java Edition if that helps in any way

Thanks
Caleb
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Michelle-RazerCortex
Hey there!

Thank you for providing us with the useful info. As far as I know, Minecraft has at least four official versions:

  • Minecraft (need to install)
  • Minecraft (does not need to install)
  • Minecraft (CN)
  • Minecraft (Microsoft Store)

Could you please let us know which version you are playing?

Michelle


Hi Michelle,

I'm not sure what you mean by the different versions. I know I didn't download from the Microsoft store, and am running Java edition, but other than that, I don't know sorry

Regards,
Bob
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Hey @geoCornpulse599 and @PickaxeGaming ,

Thank you for sharing the game info with us. I will update you when I receive any feedback from our engineers.

Michelle
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Michelle-RazerCortex
Hey @geoCornpulse599 and @PickaxeGaming ,

Thank you for sharing the game info with us. I will update you when I receive any feedback from our engineers.

Michelle


Hey Michelle,

Just wondering if we could get an update on this issue? As I really do want to use this feature.
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PickaxeGaming
Hey Michelle,

Just wondering if we could get an update on this issue? As I really do want to use this feature.

Hey there!

We are sorry for the late response. We did not reproduce this issue on our side. We assume this is related to the font. Could you please install "Roboto" on your PC, restart your PC, and launch the game with Razer Cortex running in the background to try again?

Please let us know if this persists.

We are grateful that you like this feature and apologize for any inconvenience this issue has caused you.

Michelle
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Michelle-RazerCortex
Hey there!

We are sorry for the late response. We did not reproduce this issue on our side. We assume this is related to the font. Could you please install "Roboto" on your PC, restart your PC, and launch the game with Razer Cortex running in the background to try again?

Please let us know if this persists.

We are grateful that you like this feature and apologize for any inconvenience this issue has caused you.

Michelle


Still the same issue unfortunately, I see that the font has changed but the text is still reversed. Thank you for your persistence
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PickaxeGaming
Still the same issue unfortunately, I see that the font has changed but the text is still reversed. Thank you for your persistence

Could you let us know the language of your windows system?

Michelle
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English (United States)
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Michelle-RazerCortex
Hey there!

We are sorry for the late response. We did not reproduce this issue on our side. We assume this is related to the font. Could you please install "Roboto" on your PC, restart your PC, and launch the game with Razer Cortex running in the background to try again?

Please let us know if this persists.

We are grateful that you like this feature and apologize for any inconvenience this issue has caused you.

Michelle

I will try again with the Roboto as I may of install it wrong, will get back to you tonight
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PickaxeGaming
I will try again with the Roboto as I may of install it wrong, will get back to you tonight

Michelle-RazerCortex
Could you let us know the language of your windows system?

Michelle

Hey Michelle, Hope you are well, I tried the roboto again and still the same issue
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Thank you for letting us know the result. Michelle
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