I contacted Razer Support because my V2 Pro mouse was having some connectivity issues and I could still apply warranty. After some exchange of info they requested for me to cut the usb charging cable, which I did, I sent the proof. That was weeks ago and now they just answer my mails basically saying "Thanks for the patience, please have more patience".
Is that normal? How long do I have to wait for them to confirm that I actually cut the cable?
Any help is welcome.
