Naga V3 pro Scroll Wheel tension

I got the new v3 pro Naga but the entire first day I had it the scroll wheel would not change sensitivity when pressing the button ndespite software showing it changing, next day when I turned on pc it was working, then since it mostly works but can stop working randomly for no reason. When it does work and shift it does make a loud is noise you can hear, maybe this is normal? But I don't k ow it's its hardware fault or just a software bug, anyone else had this? I see no reviewer mentioning it.