Hello, I bought a BlackShark headset, but when I add it to my account to receive the activation code, it tells me that this headset is previously registered and I just bought it

Hello, I bought a BlackShark headset, but when I add it to my account to receive the activation code, it tells me that this headset is previously registered and I just bought it
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.