Hello, I bought a BlackShark headset, but when I add it to my account to receive the activation code, it tells me that this headset is previously registered and I just bought it

Hello, I bought a BlackShark headset, but when I add it to my account to receive the activation code, it tells me that this headset is previously registered and I just bought it
Hey
Can you send me a PM with the serial number so I can verify it in our system and check the registration details?
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