Problems with 11 port USB c dock?

Hello, I recently purchased the 11 port dock from razer since it was on sale and I was tired of constantly plugging stuff in when I am done taking my laptop to classes. The dock works fine on my old laptop ( omen 15 2020) but it doesnt work at all on my new laptop (tuf f16 2025). Has anyone else had a similar problem? maybe the dock only works on the first laptop it connects too? or maybe this is a hardware problem, any help appreiciated.