Hi all, I JUST bought a new Razer 14 (2024) laptop 3 weeks ago, and since then, every single time it starts up from sleep, it works for a few seconds and then powers off and completely restarts. Saying it ran into a “video memory management error”. The event viewer says critical error kernel power error. After it does this reset once, the laptop works perfectly fine until the next time I have to wake it up from sleeping.
Everything is up to date with the latest updates. Including the graphic drivers.
Razer support didn’t try much to fix the issue and then instructed me to completely wipe the laptop, get a USB stick(which I don’t have on hand) and perform a system image recovery. Which is a LOT of work for something that is a minor inconvenience, but is starting to get more and more annoying as the novelty of a buying a new laptop starts to fade.
Can someone please help me fix this without such a drastic step?