Razer Assist doesnt even work at all | Razer Insider
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Question

Razer Assist doesnt even work at all

  • March 27, 2025
  • 1 reply
  • 10 views

Title says it all. That bot is utterly useless at what its meant to do. I was trying to claim warranty on my Basilisk v3 but the bot refused to work properly even for one instance. It keeps spamming "I had an issue processing your information. Please try again later." like dawg I've been trying for two days already!

Now the thing is what should I do to claim warranty? The whole process is unusually convoluted and now Im at loss. Any help will be greatly appreciated

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1 Reply

Razer.Ten
  • Razer Support
  • March 27, 2025

Hey ​@frontRawSiennavision797,

Let me assist you. Can you send me a PM with more details about the issue you’re currently experiencing? Please also include the serial number of your mouse so I can verify it in our system and check for applicable workarounds that might address the issue.

 

 

*Thread locked to curb conversation to PM.