Title says everything. I've been using Razer Basilisk Ultimate for 4 years and the batt dies too fast, even at 30% lightning. Is it time for a new mouse, or it is a software/firmware issue? It charges quite fast, and dies quite fast. I don't think I even get an hour of wireless life even at 30% lightning when charged at 100%. I have always been using 1000 Hz polling rate and I am not willing to use anything less than that. I use Synapse 4, just for information.
Thanks in advance
+1Battery is dying.
You can try replace the battery - it’s fairly easy to do.
Hey there,
I understand that you're having a battery issue with your Razer Basilisk Ultimate. Please try these troubleshooting steps below to help resolve the issue:
Verify Windows is up to date.
Update the firmware on your mouse if it is on the list.
Verify the mouse is fully charged (use new batteries or charge Lithium-Ion batteries for 30+ minutes).
If charging via a mouse dock, clean the pogo pins and the mouse charging pins using a Q-tip and alcohol.
Test your mouse on another PC and verify if the issue still exists.
If the issue persists after performing the troubleshooting steps, please send me a private message together with your device's serial number so I can check its details here in our system and assist you further. Thank you!
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