Razer blackshark v2 pro, my valorant game volume is so low but the other games are so loud. Synapse eq does not work too

I do not know if the problem is on my side but, I was so excited for the purchase becuase it is what most pro players use in valorant. Now when I tried using it for valorant the volume of the game feels so low. The funny part is other games are so loud but except valorant. It’s giving me a hard time listening to footsteps. I tried testing the eq from the synapse for the game and it does not do anything, even I dropped down all the audio in the synapse equalizer there were no changes. I really need help, it is my first ever purchase in razer headphones and I am really dissapointed about it.