This is one of the worst experience I have ever had with the laptop / tech products. Please note that my primary use is for coding and gaming.
Here's my timeline with Razer Blade 14 RZ09-0427x (Full HD 144Hz -GeForce RTX 3060 - Black).
- 2022 Apr -
- First purchase via official Singapore website
2022 May -
Issue: Couldn't start the laptop. Charger dock led was on and seemed to be working fine.
Customer Service Contact: Contacted customer service and needed to send it over to Singapore. I live outside of Singapore and Razer only bears the cost of logistics within Singapore. So I needed to bear the logistics back and forth between Singapore and permanent residential address.
2022 June -
I sent the laptop back and Razer received the laptop. Problem identified as mother board related issue. Until push for RMA process , the customer service was adamant about conducting the repair when the repair unit was out of stock, expecting me to wait till they got the replacement unit back in stock.
In short, they agreed to send the new laptop and received it during late June.
2022 Oct -
Got the same issue AGAIN yesterday with the new laptop Razer sent in June. Laptop not starting, charger dock led working fine.
This is the biggest purchase I've made in my whole life and I have been having such a terrible experience with the product. How can anyone go on and use the laptop when I have faced the recurring problem with 2 laptops in a little over 6 months? What's more, they couldn't even bear the logistics charge from my permanent address and I've spent additional ~$500 for logistics for the troubleshooting.
