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razer cortex

  • April 15, 2021
  • 2 replies
  • 8 views
P
Hello, I wanted to know why when I play the razer cortex compatible game it doesn't calculate my play time which is really problematic for the team awards that are being held right now. Please help me.
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    2 Replies

    E
    Are you opening the game through cortex and is it running in the background while you are playing?
    A
    • Anonymous
    • April 19, 2021
    poulichoun
    Hello, I wanted to know why when I play the razer cortex compatible game it doesn't calculate my play time which is really problematic for the team awards that are being held right now. Please help me.
    Hey there! Thank you very much for sharing your issue with us here. My name is Michelle from the Razer Cortex Technical Support Team. I will be your technical companion for today. Before we start could you please provide us with your Cortex logs for us to isolate the concern? I will PM you a guide on how to collect and upload your Cortex logs if you need it. We also provide a Gameplay Time Troubleshooting for our users to quickly find a resolution on their side when they encounter a gameplay time issue. We'll be looking forward to your reply soon. Best regards, Michelle Chang Razer Cortex Team
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