Razer is trying to give a a different headset

I recently had to send in my razer kraken v3 pro for replacement because it stopped charging. A few days after I sent it in I get an email saying that it will be replaced with a black shark v2 because they don’t have mine in stock. that’s not even the same line of headset wtf?! Not only that I don’t think those are equivalent in value either. I sent an email back requesting kraken line headset, it’s just frustrating