Razer Kraken v4 weak point

My razer kraken v4 pro has had issues with the left driver since I got it. Sometimes the left would be slightly quieter then the right or just straight up "die". But I think found the issue. There is a solder joint right next to the main driver wire and when I wiggle it the left driver "dies". My theory is that the kraken v4 has two antennas (one for the left and one for the right). And the left one has a broken solder joint. I know almost nothing about headsets, but that is what I think. If you would like to correct me, please do. I have had this headset for almost three months now and I can't return it. Please mods don't remove this post, I have already tried Razer support and they didn't help. I just want this $400 dollar headset to act like a $400 headset.