Razer Naga V2 Scroll Wheel Loosening

I like my scroll wheel to be tight with a decent amount of tension to it, I made a profile for it with really high scroll tension. However it is almost never what it should be, sometimes it loosens so much that it practically has no steps at all. Sometimes it's okish but almost never what I have it actually set to. Switching profiles does nothing, plugging it in does nothing, turning it off and back on sometimes fixes it for a very short bit. Any advice? Thanks in advance!