Razer Nommo V2 Pro and the Razer Audio App

I have been trying for the past hour to get my Razer Nommo V2 Pro wireless control pod to work with the razor audio app, but it won’t work no matter what I try. The wireless control pod refuses to go into command mode. It says on the website that it is supported under a list of supportive devices, but it just won’t detect? How do I solve this. Its so frustrating how vague they are.