razer nommo v2 pro inconsistent audio

I can hear the environment but i really can't hear the character in game like for example when I play dead space 2 and Issac stomps he doesn't sound clear he sounds really muffle but his surroundings sound really clear. this is with thx on or off and I have the thx app and synapse 3 so i'm really confused on why games in general are all having the same problem i really like these speakers alot but honestly that's really killing it for me. Does anyone else have advice or know anything about what l'm dealing with or can explain how the thx audio works