Razer Shipping Issues | Razer Insider

Razer Shipping Issues

  • 27 December 2022
  • 5 replies
  • 4 views
L
G'day All - has anyone else experienced Razer shipping issues? As of late, I've had two shipments go "not so friendly"

1st one approx 3mths ago, the mystery/surprise gift was not shipped with my order. No big deal but when contacted via telephone by a "random Survey" person asking about the order and made aware of the problem, the person chose to do nothing when saying he would. Life goes on....

2nd order... I'm short shipped a kunai fan and the free gift again being XMAS wrapping paper. When contacting the Razer support team, they take ZERO responsibility and are directing me to work with my cre4dit card company to get my $60 back because a credit for their mistake is outside their capabilities.

Am I the only guy getting screwed by Razer shipping and their customer service team?

Razer Shipping

5 Replies

Razer.Zionzedd
Rank
Userlevel 6
I'm sorry to hear about your experience. Please PM me your case number so I can coordinate with the relevant team to know our options and investigate what happened. I'm looking forward to hearing from you soon!
L
Hi Zion and thank you for your reply. What's razer's policy in this regard? If you don't have a set po0licy and or guidance rules, what's your personal opinion on what a premium brand such as Razer should do?
greatEarthYellowtruck399
Razer gold sent to me was no funded. Empty balance. And the payment was made
L
Sorry to hear GreatEarth. I'll be spending my time making the gaming community aware of Razer's policies and customer service practices. 23 yrs as a loyal customer ended right when I was building a Razer Tomahawk PC. Just an unbelievably bad company to deal with when customer service is required and the way the products are being outsourced and developed, they are no longer a premium brand. Just a shell of a company they used to be with customer service only able to provide lip service while they rip you off.
M
LionShare
G'day All - has anyone else experienced Razer shipping issues? As of late, I've had two shipments go "not so friendly"

1st one approx 3mths ago, the mystery/surprise gift was not shipped with my order. No big deal but when contacted via telephone by a "random Survey" person asking about the order and made aware of the problem, the person chose to do nothing when saying he would. Life goes on....

2nd order... I'm short shipped a kunai fan and the free gift again being XMAS wrapping paper. When contacting the Razer support team, they take ZERO responsibility and are directing me to work with my cre4dit card company to get my $60 back because a credit for their mistake is outside their capabilities.

Am I the only guy getting screwed by Razer shipping and their customer service team?


I'm having super great experience with Razer shipping, being on time, constant 'someone will contact you in x hours' answers (no one does). And to top it off a missing laptop!

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