Super cool to see Razer at 2nd place!
Article
Razer's report
ARMOR_152
Nice! They've worked hard to improve lately and it's showing. Yikes, I have lots of MSI stuff, but thankfully have never needed their support:big_grin_:
storyUltraRedhit724
I recently contacted support because my Razer Turret, purchased from the razer store, arrived with a defective wall charger. My options were to send the full set back for a refund, wait 2 weeks for it to process, and purchase a new turret or basically deal with it and find another charger on my own. This is bad on so many levels. I'm sure it would cost razer more in the cost of shipping the return and paying employees to process the return than it would to just mail me a new charger, so its bad business. More important, it puts a customer who just spent $250 on a keyboard in the position of liking your products but never wanting to purchase another one. The support agent I spoke to was friendly and understood the options he gave me sucked but he couldn't do anything about it....
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