Super cool to see Razer at 2nd place!
Article
Razer's report
Razer Support - A 2019 Winner
Userlevel 7
Laptop Mag recently published test results for their undercover support tests!
Super cool to see Razer at 2nd place!
Article
Razer's report
Super cool to see Razer at 2nd place!
Article
Razer's report
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Userlevel 7
I expect that Razer next year dethrones Apple in this chart! :smile_:
Userlevel 7
Nice! They've worked hard to improve lately and it's showing. Yikes, I have lots of MSI stuff, but thankfully have never needed their support:big_grin_:
Userlevel 7
This should be posted on Razer Subreddit as well.
:smile_:
shmekermeister
I expect that Razer next year dethrones Apple in this chart! :smile_:
:smile_:
Userlevel 7
This is a just reward imo.
And I agree with the Msi score, it's really awful.
And I agree with the Msi score, it's really awful.
Userlevel 7
Great to see razer is growning year after year 
I hope we on forum also help to grow ^^
I hope we on forum also help to grow ^^
soooo....special giveaway is in order?
Userlevel 7
- Community Cowboy
- 285 replies
-
1 May 2019
This is a huge win.
It's easy for people to get caught up in negativity and spotlight isolated incidents and then take a collection of the isolated incidents and call it a systemic problem. But the reality is, if every piece of hardware was as bad as it was amplified to be, mathematically, we wouldn't be here.
Generally, people don't post the accolades. It's easier to complain and that's what usually happens. If one out of 100 units went bad. But 100% of the customers that got bad units posted online about their troubles and 0% of the satisfied customers posted good things about theirs, all you would hear are the bad things. If 10,000 units were sold and 100 posts were made about bad experiences, 100 posts seems like a lot of unhappy customers, but that's only 1% of the total units. But 100 bad posts can amplify to 100,000 engagements, which can echo to millions of people.
But that's our job; managing the dissonance. It's not easy, often times thankless, but we persevere.
Imagine getting rejected all day, every day. I dunno how well many of you take rejection, but even with thick skin, after a while, it feels bad.
So this win? Feels good.
It's easy for people to get caught up in negativity and spotlight isolated incidents and then take a collection of the isolated incidents and call it a systemic problem. But the reality is, if every piece of hardware was as bad as it was amplified to be, mathematically, we wouldn't be here.
Generally, people don't post the accolades. It's easier to complain and that's what usually happens. If one out of 100 units went bad. But 100% of the customers that got bad units posted online about their troubles and 0% of the satisfied customers posted good things about theirs, all you would hear are the bad things. If 10,000 units were sold and 100 posts were made about bad experiences, 100 posts seems like a lot of unhappy customers, but that's only 1% of the total units. But 100 bad posts can amplify to 100,000 engagements, which can echo to millions of people.
But that's our job; managing the dissonance. It's not easy, often times thankless, but we persevere.
Imagine getting rejected all day, every day. I dunno how well many of you take rejection, but even with thick skin, after a while, it feels bad.
So this win? Feels good.
Userlevel 7
Though I know a lot of work has been done, but there is still a lot of work to be done. 2nd place is just the 1st of the losers.
Userlevel 7
This is rich lmao. Can we have a wider sample size?
Userlevel 7
This should be a motivation for the 1st spot next year.
Userlevel 7
"I didn't choose the support life, the support life chose me."
Userlevel 7
Yes, i have heard many stories about the feedback of the support. But i think this chart kinda says it all. Good job Razer for scoring the 2nd in leaderboad, maybe will even reach the top in the nearest future.
To be 100% honest with you, it's a shame that we even have to contact Razer Support. Amount of problems, quality control issues is just overwhelming.
I'm so disappointed because even if I buy a mouse from your website it still has a lot of flaws, unacceptable for 100 euro product.
I always wanted Razer laptop, but what I am seeing is steady increase in price and steady increase in problems. Do you remember your 1000$/euro Razer Blade Stealth? Is it so hard to make simple Blade Stealth 13 with base specs liks i5/8/128 for students etc?
Congratulations on your support score, maybe I will come back to you and try your stuff again.
I'm so disappointed because even if I buy a mouse from your website it still has a lot of flaws, unacceptable for 100 euro product.
I always wanted Razer laptop, but what I am seeing is steady increase in price and steady increase in problems. Do you remember your 1000$/euro Razer Blade Stealth? Is it so hard to make simple Blade Stealth 13 with base specs liks i5/8/128 for students etc?
Congratulations on your support score, maybe I will come back to you and try your stuff again.
Don't bother others... For me I'm very satisfy for the after service, especially warranty claiming.
Userlevel 7
Maybe #1 for the next one 
Userlevel 7
Highest web support 
Userlevel 7
Laffyette
soooo....special giveaway is in order once we reach #1 ?
Min already started giveaway, got this info from other Vanguard mate.
You just need to like him on his FB and Instagram, share the post and leave comment for support team.
https://m.facebook.com/minliangtan/photos/a.116842955040162/2276712185719884/?type=3&theater
On first place I’m hoping Blade giveaway lol:smile_:
Userlevel 7
From my expiriance it's not bad mayby becose i know what cause a issue in my case if send my device to warranty but everytime it's the same i go to official razer reseller and give my device i get rma and wait 2/3 weeks and get new device. The only downside is wait time. From chat i cant say for every contry but some time support agent write the script in general support expiriance is quite long but when ticket go to person with can help like dev team the issue is quickly gone.
in general support expiriance is quite long but when ticket go to person with can help like dev team the issue is quickly gone.
soooo....special giveaway is in order once we reach #1 ?
Userlevel 7
Joikansai
Min already started giveaway, got this info from other Vanguard mate.
You just need to like him on his FB and Instagram, share the post and leave comment for support team.
https://m.facebook.com/minliangtan/photos/a.116842955040162/2276712185719884/?type=3&theater
On first place I’m hoping Blade giveaway lol:smile_:
Great news i just finish fill to participate ^^
Userlevel 7
spaceshipSinopialeet100
I have had an awful experience dealing with Razer support.
/razer-blade-stealth-2018-screen-and-costumer-support.48763/
FedEx is sucks base on my experience, yeah they sent my Blade stealth in early 2017 to wrong address and didn’t admit it. All data was correct from Razer base on the shipping mail. I got bunch voucher and gift for this from Germany CS, so I’m good with them but FedEx that I called literally everyday since my Blade delivered to somewhere in Frankfurt (it’s 80Km away from my home) didn’t even apologize and only blaming system.
About screen fell off, yes i saw some on Reddit, it’s most probably manufactures process failure, maybe from same production batch, the glue isn’t strong enough. Your model is being used by Linus as his daily driver (8550u one), and seemly his unit is fine so far, because he’ll be loud if it’s like on previous his Blade 14 late 2016.
Userlevel 7
Nice! Now beat those anti-consumer malefactors that charge you ridiculous repair fees. Matte black over boring aluminum ✌️✌️
looking forward to see Razer climb up to the first place
ARMOR_152
Nice! They've worked hard to improve lately and it's showing. Yikes, I have lots of MSI stuff, but thankfully have never needed their support:big_grin_:
Yeah I have to much MSI and Razer stuff xD I like the companies designs so what else is there to do, other than buy more than I need.
It's great for Razer's No. 2 position. Congratulations to Razer!
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