Recently my Viper V2 Pro crapped out on me and was still within Warranty. I reached out to razor for a replacement, went through an entire conversation with a representative who approved my RMA and replacement and gave me a shipping label to send off.
The day BEFORE my mouse arrived to them the support ticket has been “Denied” and my RMA has been stuck on “In progress” for over 5 days??
Hey there,
I understand your concern regarding the status of your RMA and support ticket. To help you check what has transpired and assist you further, please send me a PM along with your case number.
Once I have that information, I’ll take a closer look for you. Thank you!
*Thread locked to curb conversation to PM.
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