Razer Synapse 2.0 settings not working. Kraken 7.1 v2 Chroma

Firstly, forgive me for my English. Anyway, since I switched from a desktop (Windows 10) to a laptop (Windows 11), I've been having problems with Razer Synapse 2.0 (I'm forced to use it because of Kraken 7.1 V2). Windows recognizes the headset as a stereo device. Any modifications in the "audio," "microphone," or "EQ" tabs do not work. The 7.1 calibration has no effect, and the "mixer" tab does not have any application. In short, Synapse is only used to change the Kraken's Chroma colors.