Razer viper V2 pro dongle not syncing at all | Razer Insider
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Razer viper V2 pro dongle not syncing at all

  • April 17, 2025
  • 1 reply
  • 7 views
C

Hello!!

 

I previously purchased a Razer Viper V2 Pro, and it has always worked perfectly. However, the other day I connected the charging cable (I normally use it wirelessly), and when I later tried to switch back to wireless mode by plugging in the USB dongle, it no longer works. There is no connection or syncing at all.

I believe the dongle might need a firmware update, but when I plug it into my PC, it is not recognized at all—so I can’t update it.

Is this something you can help with? Would it be possible to bring the mouse and all accessories in for inspection or support?

I have already tried the steps listed here:
https://mysupport.razer.com/app/answers/detail/a_id/6110
But the issue seems to lie with the USB dongle itself—it doesn’t respond in any way when plugged into the PC. I’m wondering if it’s possible to get a replacement? Anyone else with a similar issue?

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1 Reply

Razer.sushi.boi

Hi there, ​@catbuni!

 

Thanks for alerting us about this and we’re definitely dealing with a dongle defect right here. When and where did you purchase it? Let me know via PM along with your mouse’s serial number so I can validate it and check the warranty status.

 

*Thread locked to curb conversation to PM.

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