Support times are wrongly stated on the webpage | Razer Insider
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Support times are wrongly stated on the webpage

  • December 22, 2019
  • 2 replies
  • 10 views
C
On https://www.razer.com/de-de/contact-us Razer states that there is european phone support available from 9 to 18 CET every day. Support Hotline Europe 00800-25233758 Monday - Sunday 09-18 CET As last resort I just tried calling there (15:30). A automatic answering told me that I would call outside of supporting times. Support is only available from Monday to Friday. It's f***ing unbelieveble how bad Razers support is when it comes to reality. - tickets are not answered / ignored - tickets get automatically closed without working solutions - tickets created by Razer supporters are not accessible by the customers - warranty check claims 4 week old Tartarus Pro would have run out of warranty already - support gives constantly wrong statements: "work hard on it" when Razer product manager decided "will not do" half a year ago What's wrong with you Razer ? Phil
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    2 Replies

    PT.Singer
    Vanguard
    • PT.Singer
    • Jedi Master
    • December 22, 2019
    Thanks for bringing the call time listing to Razer's attention. I am having somebody look into it.
    My opinions are NOT reflective of the opinions of the Razer, any official Razer staff, or of the great CEO himself.
    A
    • adoanwdoi12
    • Insider Mini
    • January 16, 2020
    If the clock on your device constantly resets after you power it off, this might indicate that the battery cell that runs the real-time clock is getting low or is empty. Please consult your manufacturer's manual on how to replace the CMOS battery. Sarkari Result Pnr Status 192.168.1.1
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