Surround (Legacy) crackling
Hey, recently I've updated Surround and it started to have a loud crackling noise to everything. Note that this is not static it just sounds like a really bad headset for example. If I turn off Surround everything is just fine. Any idea how to fix it? I couldn't really find anything useful on Google so far.
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My workaround is to plug in an old Razer Ferox into it and use that sound. No crackle and plenty of power.
Still a crappy workaround, but my machine is almost always hooked up to my Core V1, so portability isn't important.
It's a waste of ram for an emulator that I don't use.
I also tried the solution of using the "Stereo Mix" but in my case, I don't have that device.
It is illogical and a total lack of respect with its customers that Razor does not provide a real solution to this when it is a problem that has been detected a long time ago!
They should at least give us a "7.1 Surround" product key if the problem is solved in it! I have an open case and I am going to go to the last minute with it.
I've tried everything, nothing helps excepted the DPC Latency Checker which works the same as BlueStacks but eats less ram. You can even press the stop button.
I had no problems with Windows 2004 until it came by itself one day. I disabled entirely Windows update so it can't be due to a little patch they added lately. I even tried updating to the last 2004 build but doesn't helps either.
I'm using Synapse 2 for mouse and headset since 2012, so Surround. I've recently bought a new keyboard and mousemat which requires Synapse 3 for the RGB stuff. I have 2 damn softwares instead of one...
(I'm pretty sure the crackling noise hasn't been caused by installing both versions).
I was thinking about buying a new headset and a mouse just to get rid of the Synapse 2 and have all my peripherals grouped in the Synapse 3 and only have 1 software installed and opened. It costs a lot but that's what they want us to do, no?
HAHA. Looks like the Surround soft working with Synapse 3 and new Razer peripherals isn't even INTO the Razer Central (mainly installed by Synapse 3), it's a different software, different tray icon... What is even the point of Razer Central if it's not to recenter all of their products?
Damn you Razer. "Forgetting", more like abandonning the Synapse 2 support, updates, drivers and their peripherals to force your customers to buy new and more expensive gear. Synapse 2 hasn't been updated since 2017 if I'm right.
I've been defending this brand for years honestly everywhere I could. When a friend bought a new headset and had this issue I told him it was his fault because I don't have such problems. He couldn't find a solution so he returned it and changed for an other brand which I understand even if I didn't like that.
Most of my products are coming from you, but I am really reconsidering reselling everything for a more professional brand. We should not have to download 3rd party softwares excepted these from you Razer, to make our products functionnal.
I don't want to threaten you but your reputation for not supporting your community and letting go problems that make your products unusable is getting bigger on the internet. And as I said I defended this as much as I could.
If a simple thing such as DPC Latency Checker running in the background can fix the crackling noise by whatever process, is it so hard for you to dive, dig into this tiny software, and find what could be fixing the issue, to implement it in Synapse 2? I don't wanna be disgraceful to you or your team but sincerely, why hasn't anyone from Razer looked into this since the past 2 years?!
I am not experienced enough and neither a dev of your programs but believe me that I would spend hours, nights on this to find a solution, especially if there are so many people having the same issue.
In the hope, that you gamers, will not forget us, gamers.
Basically the DPC Latency checker runs as a background process instead of having to open it every time you start your PC.
Create Folder on your main drive.
Right click start, Run, type gpedit.msc
Local Computer policy, Windows settings, Scripts (Startup/Shutdown), startup, Add, browse, find location of DPC latency checker, Open, then AppIy, Ok
Reboot PC :)
Here is a video I made for it
This is some next level CIA Shiet. Thing works like a charm
Can someone confirm or deny?
The DPC latency checker does not work in autostart. The app runs in the background but does not correct the malfunctions.
The malfunctions are only eliminated when it is started manually
Der DPC Latency checker funktioniert nicht im Autostart. Die App läuft zwar im Hintergrund aber behebt die Störungen nicht.
Nur wenn sie Manuel gestartet wird sind die Störungen beseitigt.
Yes, but still you can convert DPC Latency checker to run as a service as System and then it works.
To run DPC Latency Checker as Windows 10 service you must use third party tool,e.g. nssm 2.24.
Please note, you must have administrator privileges to execute the fix below.
1. Download NSSM: http://nssm.cc/ci/nssm-2.24-101-g897c7ad.zip
2. Download DPC Latency checker 1.4.0: https://www.softpedia.com/get/System/System-Info/DPC-Latency-Checker.shtml
3. Unzip nssm to some fixed folder, e.g. "c:\\NSSM", for convenience put there also dpclat.exe (downloaded at 2nd point).
4. Open CMD as administrator.
5. Go via "cd" command to nssm folder and Win64 subfolder, e.g: "cd c:\\NSSM\\Win64" + Enter
6. Type "nssm install DCPLatency" + Enter - GUI of NSSM app will be started.
7. At NSSM GUI, inside the "Application" tab, at the field "Path:" just press button with 3 dots "..." and select dpclat.exe
8. Once dpclat.exe is selected press the button "Install service".
9. NSSM will close.
10. Open services.msc (e.g.via typing at start menu), browse to the DPCLatency service just created by you, double click it and hit Start (please note this service is by default set to autostart - do not change this).
If this will fix your crackling it will probably also fix it automatically after the reboot. For me it works perfectly.
Hope I helped.
However if you are not satisfied or later on you are observing some glitches you can easily undo above points:
1. Open services.msc, browse to the DPCLatency service just created by you, double click it and hit Stop. You can also change startup mode to "Manual". - This will prevent DPCLatency service to autostart.
2. To completely remove this service just start again CMD as administrator.
3. Go via "cd" command to nssm folder and Win64 subfolder, e.g: "cd c:\\NSSM\\Win64" + Enter
4. Type "nssm remove DCPLatency" + Enter - GUI of NSSM app will be started with confirmation to remove - click Yes and the service will be removed.
P.S. Do not use sc.exe to create similar service, since it will not work as dcplat.exe is not prepared to be a Windows Service (i.e. implement ServiceMain) in the first place. That is why third party tool like NSSM must be used.
I don't know what to say but this is the best solution for this problem I have ever found, it stopped the automatic start error of dpclat.exe and made it lanch very very fast and put it in the background, thanks man
I love it, how Win10 users have to fix issues of this "most versatile OS".
Worked for me, thx.
Just update Windows 10 LTSC 2019 to LTSC 2021 (21H2 - 19044.1415), the sound started to have a loud crackling noise.
Your Fix work great for me! Thank you very much. Very fine solution.
Glad it helped
If anyone is struggling with this, test run dcplat.exe using the GUI first and see if it fixes it.
It might be necessary to toggle it on and off to see if the crackle is suppressed while it is running.
Also it seems you need to keep the nssm.exe file in place otherwise the service doesn't launch.
I noticed that the DCPLatency service has to be toggled to get the desired effect since I don't start
Razer Synapse 2 with Windows. But it's nice to get clean Surround Sound volume boost when needed.
Thanks again for this long-needed solution.