Synapse - What are we doing?!

I had reached out and never got any reply so posting on here but what are we doing with the Synapse app!?!?  Honestly, 3 had better features and I guess it snuck up on me but when did you become a bloatware company!?!?  For Gamers By Gamers DOESNT MEAN ADD A BUNCH OF BLOATWARE to peddle your goods.  How about working on the app?!?!  None of my profiles auto switch anymore, and when they did they were VERY hit or miss.  The fact that I can select a game profile across all my devices like I could in 3 is insane.  Lets put it this way, I have already asked Ai how do I get off of Razer echo system and on to SteelSeries as I have switched over to SteelSeries GG Client, and what a terrific experience.  No bloatware, just what I need and it works every time.  My need for RGB everything is coming to an end so the only thing that ties me to Razer is my Tartarus and my Naga but with onboard memory, technically I have a work around for these too.   It hurts to watch a company turn into a profit machine (all for companies to make profits btw, not a everything should be free to me person) over a “customer first” attitude but here we are and my guess is SteelSeries has been taking market share for you all?  This is probably a big reason….pivot or risk becoming another Circuit CIty.