This product is already registered /problem | Razer Insider
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This product is already registered /problem

  • December 14, 2025
  • 1 reply
  • 14 views
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I bought Blackshark v2 X, and when i tried activating 7.1 surround boost, i encounter error that the product is already registered 

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • December 15, 2025

Hello CheymZzz,

I'm sorry to hear you're having trouble with your BlackShark V2 X registration. Can you let me know where you bought your headset? It's best to reach out to the reseller and take advantage of your warranty to get a replacement since you just purchase your device. This way, you'll be able to register the product and receive the 7.1 Surround Sound activation code. Just a heads-up: products from unauthorized dealers might be used or not genuine. You can check Razer's list of authorized resellers to make sure your device is the real deal. If you still need help, shoot me a PM with your device's serial number and proof of purchase, and I'll take a look. Take care!
 

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