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Unable to configurate keyboard on Razer Synapse

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I just bought a brand new "Razer Cynosa Lite – Essential Gaming Keyboard" but when I open Razer Synapse it doesn't show the keyboard and when I try to open its settings to disable windows key or anything else, I'm unable to [Currently using a core i5 8gen HP laptop, running Windows 10 - no pending updates] Troubleshooting steps done: 1. Closed Razer Synapse from services and tray icon 2. Cleaned computer system %temp% files 3. Uninstalled Razer Synapse software 4. Unplugged all my external devices 5.Uninstalled/removed all my Razer related drivers 6. Restarted PC 7. Reinstalled Razer Synapse 8. Launched Razer Synapse 9. Reconnected Razer external devices 10. Tried lo launch keyboard configuration again, issue persists ----------------------------------------------------------------------------------------------- [On https://razerid.razer.com/products my added product looks just fine]
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2 Replies

FiszPL
Vanguard
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  • FiszPL
  • VANGUARD
  • 7254 replies
  • July 31, 2020
Uninstall Synapse, uninstall all peripherals via Device manager, use CCleaner to cleanup windows & registry. After os reboot install Synapse 3 again.
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  • cxhino
  • Author
  • 1 reply
  • July 31, 2020
FiszPL
Uninstall Synapse, uninstall all peripherals via Device manager, use CCleaner to cleanup windows & registry. After os reboot install Synapse 3 again.
Gave it a shot and still same issue persists
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