Unable to connect Razer Basilisk X Hyperspeed using bluetooth? | Razer Insider

Unable to connect Razer Basilisk X Hyperspeed using bluetooth?


Userlevel 2
I got the mouse about 2 weeks ago and it worked perfectly fine. yesterday I tried to connect it to my pc using Bluetooth and it kept saying to try connecting again I tried to connect it with my mac and same thing it just would not connect. I tried to replace the battery with no success and updating the firmware. nothing worked. 2.4 works fine but no matter what I do it just won't connect using BT. can someone help please?
thanks!

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32 Replies

Hi i have the same problem. Already contacted support, without any response.
Basically I cant even enter the pairing mode.
I also realizedthat when you update the firmware you have to update two seperate parts:
1. the 2.4 Ghz mode (which can only be done while in this mode)
2. the bluetooth mode (which sadly can only be done while the mouse is connected to the computer via Bluetooth)
This does seem like a very obvious issue to me (since I need to pair it via bluetooth to fix the problem which stops me from pairing via bluetooth).
I can see that its been a while since you posted this. Have you found any solution?
Thanks a bunch.
Ps. razer please look at this thread. It seems to me that this is quite a common problem as ive also seen other people mention it.


Also I should say that the mouse doesnt help me at all in 2.4 Ghz since I bought it specifically due to the lack of USB ports on my laptop. If I can/t find a solution I will probably need to return it within the next week.
I also am having the same issue with the bluetooth mouse. I can see it's paired fine, but then I can get it to pair when pressing the three buttons. The blue light never stops blinking twice.
I'm also having same issue for the bluetooth (Razer Basilisk X Hyperspeed), It showed paired inside the pc bluetooth setting but blue light signal never stop blinking and keep jumping between "paired" and "connected" mouse point cant even move.

Please looking into this issue and solve it. This is the 1st time I bought Razer product, hopefully razer response it , otherwise,it will be the very worst experience to me and not going to have others razer product for the next time.
I have been utilizing the remote connector and it has been working fine this while yet yesterday it unexpectedly quit dealing with remote connector and must be utilized on bluetooth upsers.
Same issue of the bluetooth connection in my 3 windows devices(two win7 and one win10), cannot pair or found by windows.
However, it works alright when I tried to paired with osx of my macbook air(which is same hardware of win7 is installed but cannot pair) and android phone, it is weird.
DeepRubytruckbyte800
I got the mouse about 2 weeks ago and it worked perfectly fine. yesterday I tried to connect it to my pc using Bluetooth and it kept saying to try connecting again I tried to connect it with my mac and same thing it just would not connect. I tried to replace the battery with no success and updating the firmware. nothing worked. 2.4 works fine but no matter what I do it just won't connect using BT. can someone help please?
thanks!


Same issue with mine! Cannot discover by computer Bluetooth.
I am also having the same issue and the BT function is not working and my both computers Bluetooth at home cannot detect the mouse Bluetooth. Please help! thanks,
Bump. Same issue. Windows recognizes it as a bluetooth device but there is no wireless functionality. It is only functioning as intended when connected via usb cable to my Blade laptop. Even though windows sees it as a bluetooth device and it looks paired, the mouse doesn't work at all without a wire.

I also cannot complete product registrations as the product # and serial #'s return an error that says they don't match, even though I am inputting the information as it is written on the product box. Please help!
Try completely removing the device from Devices and printer. And then re-pair the Bluetooth device.

Should be able to refresh the connection.
I had the same problem thanks
DeepRubytruckbyte800
I got the mouse about 2 weeks ago and it worked perfectly fine. yesterday I tried to connect it to my pc using Bluetooth and it kept saying to try connecting again I tried to connect it with my mac and same thing it just would not connect. I tried to replace the battery with no success and updating the firmware. nothing worked. 2.4 works fine but no matter what I do it just won't connect using BT. can someone help please?
thanks!

same problem
planehitPurpleTaupe861
I'm also having same issue for the bluetooth (Razer Basilisk X Hyperspeed), It showed paired inside the pc bluetooth setting but blue light signal never stop blinking and keep jumping between "paired" and "connected" mouse point cant even move.

Please looking into this issue and solve it. This is the 1st time I bought Razer product, hopefully razer response it , otherwise,it will be the very worst experience to me and not going to have others razer product for the next time.


I have the exactly same issue with Basilisk X Hyperspeed, raised the ticket since Jun 2020 but till date couldn't resolve by Razer Support. I have personally tested most of the Dell Vostro, Inspiron will failed but working find for Acer Aspire / Surface pro machine. Hopefully Razer support team will read this thread.
Userlevel 7
Just like old software becoming redundant, BT technology is also the same

I had a Galaxy Note 5 which uses BT 4.2, which is incompatible with Hammerhead which needs a BT 5.0.

So for BT technology, both receiver and transmitter vice versa need to be same version otherwise it will not sync

This is why wired tech is the best
Sye_The-Vie
Just like old software becoming redundant, BT technology is also the same

I had a Galaxy Note 5 which uses BT 4.2, which is incompatible with Hammerhead which needs a BT 5.0.

So for BT technology, both receiver and transmitter vice versa need to be same version otherwise it will not sync


At least Hammerhead specifically stated it require BT 5.0 while Basilisk X Hyperspeed I couldn't find any information on BT version require. Did a test on older laptop which use Intel AC 3160 BT 4.0 on Dell Inspiron, it was working well though. For my current laptop which having the same issue is BT 5.0 on Intel AC 9560 (Clean format my machine twice).
Userlevel 7
johnnyc2pi
At least Hammerhead specifically stated it require BT 5.0 while Basilisk X Hyperspeed I couldn't find any information on BT version require. Did a test on older laptop which use Intel AC 3160 BT 4.0 on Dell Inspiron, it was working well though. For my current laptop which having the same issue is BT 5.0 on Intel AC 9560 (Clean format my machine twice).

I assume you have updated the BT driver on your current laptop?

If BT tech is still a mess, try using 2.4 GHz wireless connection after the BT has been turned off.
Sye_The-Vie
I assume you have updated the BT driver on your current laptop?

If BT tech is still a mess, try using 2.4 GHz wireless connection after the BT has been turned off.


Yes, updated driver after engage support from both Razer and Dell technical support.

There's no issue with 2.4 Ghz wireless which I'm connecting to my Desktop while my laptop I choose to use Bluetooth. Another reason why I like this Basilisk X Hyperspeed.
I can't get the cursor to move on either 2.4 or bluetooth.
DeepRubytruckbyte800
I got the mouse about 2 weeks ago and it worked perfectly fine. yesterday I tried to connect it to my pc using Bluetooth and it kept saying to try connecting again I tried to connect it with my mac and same thing it just would not connect. I tried to replace the battery with no success and updating the firmware. nothing worked. 2.4 works fine but no matter what I do it just won't connect using BT. can someone help please?
thanks!

Please set up your mouse in wireless mode first. Update firmware. Restart PC. Open Devices and printers>Add a device (using the mouse in wireless mode if you don't have another mouse). While searching a new bluetooth device switch to bluetooth mode and wait to find it. Use tab and enter from keyboard (or use your other mouse) to select and setup the new bluetooth device. Close. Done. (On an Android device is pretty much straight forward.) [This is for Windows 10]
Guys I had the same problem but managed to fix it!
I kept trying to connect the mouse over BT, but couldn't trigger the pairing mode and neither my Dell 7577 laptop or my OnePlus 7 Pro saw it in BT.
I just changed the battery to a full one (rechargeble) and suddently it worked! I saw the 2 blue lights then I tried to update also the BT part of the mouse and it also worked.
So, I guess you must try different batteries until pairing works! Using the same battery nothing worked, I tried it several times.
I have the same problem. I bought a mouse in America, sent it by mail to Uzbekistan. at the first start both modes worked (2.4 and bt), the next day BT stopped working. I cannot turn on BT mode, the indicator does not blink, the combination of side keys and dpi does not help. in 2.4 mode everything works fine. if hold down the left, right and wheel, the indicator blinks quickly and dfubasilisk appears in the search. under warranty I can not return, since there is no way to return back to America. the mouse broke on the second day of use. Great !
DeepRubytruckbyte800
I got the mouse about 2 weeks ago and it worked perfectly fine. yesterday I tried to connect it to my pc using Bluetooth and it kept saying to try connecting again I tried to connect it with my mac and same thing it just would not connect. I tried to replace the battery with no success and updating the firmware. nothing worked. 2.4 works fine but no matter what I do it just won't connect using BT. can someone help please?
thanks!

After turning the mouse the bluetooth mode and pairing it in your bluetooth settings, ensure it is unplugged from the computer.
Sounds silly, but here how it finally worked out for me. Though 2.4 was always reliable I felt like it drains the battery quickly and since BT never worked I wanted to understand what is necessary to have it run.

  • Doesn't matter if you have the dongle, you have to activate Bluetooth on your Win10 machine in the settings
  • When prompted by Windows, allow for easy pairing (once you switch from 2.4 to BT, Win10 will prompt you because it recognized a new device).
  • It was simple for me since I am using the Basilisk on a notebook and have the touchpad alternatively
    For those of you who can't, activate "mouse keys" in "ease of access", because you can't use the mouse once you switched to BT
  • Confirm the BT connection and you're good to go.

I hope BT runs longer than a couple of days.
Cheers
You ask their customer support to resolve this issue as they have really responsive customer support. I got to know about it when I purchased their razer basilisk ultimate and it had some issue the issue resolved after some time and thanks to their customers support.
Daler_97
I have the same problem. I bought a mouse in America, sent it by mail to Uzbekistan. at the first start both modes worked (2.4 and bt), the next day BT stopped working. I cannot turn on BT mode, the indicator does not blink, the combination of side keys and dpi does not help. in 2.4 mode everything works fine. if hold down the left, right and wheel, the indicator blinks quickly and dfubasilisk appears in the search. under warranty I can not return, since there is no way to return back to America. the mouse broke on the second day of use. Great !

Even I have got the exact same problem...since its the same I'm assuming its some kind of firmware problem, is there any fix to this. Btw I have tried all the given solutions, nothing seems to work.
I genuinely need the BT connection, the wireless USB connection is utter garbage, extremely laggy and randomly cuts out, requiring a computer restart to re-enable it. Will be leaving a one-star product review until this is fixed, I didn't pay $50 for something that works worse than my trackpad.