My Deathadder Elite's scroll wheel suddenly gave out and for any RMA request, a receipt is required even if I registered the device, but my purchase of this mouse was more than 6 months away and as such I could not view it on my banking history and get a reprint receipt from the store I bought it from.
So basically, is my RMA request basically moot now?
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Userlevel 7
Panjin21
My Deathadder Elite's scroll wheel suddenly gave out and for any RMA request, a receipt is required even if I registered the device, but my purchase of this mouse was more than 6 months away and as such I could not view it on my banking history and get a reprint receipt from the store I bought it from.
So basically, is my RMA request basically moot now?
Hi @Panjin21,
Yes.
Userlevel 7
Panjin21
Sigh. An (F) to my mouse.
For any Limited Warranty claim, a valid Proof of Purchase is required. A valid Proof of Purchase is defined as one of the following:
- A dated sales receipt from an authorized Razer Dealer or Reseller. The receipt must show the Product description and price.
- A dated official e-mail from an authorized on line Razer Dealer or Reseller confirming purchase and shipment of Product. The confirmation e-mail must show the Product description and price.
- An order number from the Razer.com web site
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