My Deathadder Elite's scroll wheel suddenly gave out and for any RMA request, a receipt is required even if I registered the device, but my purchase of this mouse was more than 6 months away and as such I could not view it on my banking history and get a reprint receipt from the store I bought it from.
So basically, is my RMA request basically moot now?
This topic has been closed for comments
Userlevel 7
Panjin21
My Deathadder Elite's scroll wheel suddenly gave out and for any RMA request, a receipt is required even if I registered the device, but my purchase of this mouse was more than 6 months away and as such I could not view it on my banking history and get a reprint receipt from the store I bought it from.
So basically, is my RMA request basically moot now?
Hi @Panjin21,
Yes.
Userlevel 7
Panjin21
Sigh. An (F) to my mouse.
For any Limited Warranty claim, a valid Proof of Purchase is required. A valid Proof of Purchase is defined as one of the following:
- A dated sales receipt from an authorized Razer Dealer or Reseller. The receipt must show the Product description and price.
- A dated official e-mail from an authorized on line Razer Dealer or Reseller confirming purchase and shipment of Product. The confirmation e-mail must show the Product description and price.
- An order number from the Razer.com web site
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.