usb audio controller freezing? | Razer Insider
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Question

usb audio controller freezing?

  • May 21, 2025
  • 1 reply
  • 15 views

today i got my hands on a razer headset (blackshark v2 x), as well as a usb audio controller.

it runs smoothly right until i have to open a game or discord vc. the audio cuts off and even freezes my pc for a split second with a loud ear popping noise that really hurts; it does this every 30 seconds or so repeatedly. is this because the two devices are incompatible or could this be a driver issue?

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1 Reply

Razer.Ten
  • Razer Support
  • 326 replies
  • May 28, 2025

Hey ​@soloPalePlumroad338,

Does the issue persist when you connect the headset directly to your 3.5 mm port? Please also send me a PM with the serial number so I can verify it in our system and check for applicable workarounds that might address the audio issue.

 


*Thread locked to curb conversation to PM.


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