Video Memory Management Internal error - upgrade Windows 11 - Razer Blade 15 Advanced Model 2021 | Razer Insider
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Video Memory Management Internal error - upgrade Windows 11 - Razer Blade 15 Advanced Model 2021

  • February 20, 2025
  • 1 reply
  • 57 views

IguanaGreenstreetgeo189

Since I installed Windows 11 after 10 version on my 2021 Razer Blade 15 Advanced model rz09-0367x (nvidia rtx3070 mobile gpu), I have been experiencing blue screens with the message 'Video Memory Management Internal' and Kernel Power source issue on event viewer, even when the computer is doing nothing. I have also noticed that, compared to before, the fans are running loudly even when the computer is not performing any major tasks.

I have tried all the solutions I found online, such as reinstalling the graphics drivers, cleaning the registry via CMD, and even formatting the laptop, but the problem persists. I can't even figure out the pattern of when it happens.

Below, I am sharing the minidump files of the most recent error:
https://drive.google.com/file/d/1iikD4WHQ5SwrfmLBSA0WrLy2pj1tVCrT/view?usp=sharing

I analyzed all the minidumb files via windbg and the problem seems to be:
FAILURE_BUCKET_ID: 0x10e_2d_dxgmms2!VIDMM_PAGE_TABLE_BASE::GetCpuVisibleAddress

Any ideas how to solve it?

Thanks,
Andrea

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IguanaGreenstreetgeo189

Hello???! Any ideas from Razer support team??


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