They don't read the tickets that we submit, nor do they read our replies. Having raised a ticket to investigate why XMP options weren't appearing in my 17 Pro BIOS, the agent (Level 2) wasn't even aware that the latest BIOS introduces XMP support and needed a screenshot to guide her...as we all know, v1.03 introduced XMP profiles.
Thanks for the update!
First, we would like to verify where you got the update, first, we would like to verify if this was an update from Intel XMP or if you got the update from our support site using this link. We would also like to ask for a screenshot that shows that you can enable XMP on your BIOS.
We're looking forward to your response!
All the best,
Razer Level II Technical Support Representative
Considering the cost of the premium laptops, the support really needs upscaling to match - it's just wrong when support received on a public forum is BETTER than that of the private support function offered by a manufacturer.