RazerCam2008
so i have had my new keyboard since Christmas and have had the pc a little longer, so when i try to download Razer Cortex or Razer synapse it will say Failed to start retry and i have been uninstalling and reinstalling everyday does some know how i can fix this?

after you uninstalled any programes there is leftovers on your pc. you download any free cleaner and full clear all your leftovers what most of insider use is CCleaner.
after you clear your installation always restart your pc

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RazerCam2008
so i have had my new keyboard since Christmas and have had the pc a little longer, so when i try to download Razer Cortex or Razer synapse it will say Failed to start retry and i have been uninstalling and reinstalling everyday does some know how i can fix this?

Hey there!

Thank you for sharing your concern with us here. My name is Michelle from the Razer Cortex Technical Support Team. I will be happy to assist you with your issue.

Before we start could you please provide us with your Cortex logs for us to isolate the concern? I PMed you a simple guide on how to collect and upload your Cortex logs. Please check it if you need my assistance.

We'll be looking forward to your reply soon.

Best regards,
Michelle Chang
Razer Cortex Team

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