Wireless receiver naga pro not working

Hello, recently my naga pro wireless adapter is having problems when connecting to the computer. Every time I insert the wireless adapter into a USB port, my windows keeps making the device connected and then disconnected sound, constantly. I also tested it on the Mac Book Pro, a message box appears, reporting that a USB device was connected, but then it disappears and appears again. When I put it in Bluetooth mode or via cable, the mouse works perfectly, and when I change the switch to 2.4 mode, the mouse turns on and the LEDs light up, but the sound constantly appears on the computer when connected and disconnected. Neither the computer nor Synapse recognizes the mouse when it is connected in 2.4 mode. I had already updated the firmware in the past, but after the update it was working perfectly, after a while I came across this problem, I don't know if it is related to the update. Does anyone have a solution for this?