So we need to be honest about Razers lack of customer service, build quality for a supposed pro controller with a price tag of GBP200.00.
My advice don’t buy it!
I’ve had two new V3 pros in the past two months. Both controllers have the exact same worsening issue when wired. If you move or sometimes even slightly touch the wire when wired the controller will disconnect mid game and cause serious problems. The problem now has evolved into random mid game button switches and total loss of connection.
So let’s now talk about Razers customer service…. One word disgusting!
I have an ongoing email thread of over 50 separate emails which on every reply to email is a new robotic support agent that doesn’t know what the hell is going on!
they want me to send the controllers to them for warranty fine they provided pre paid FedEx tracking label (international). So off I go two weeks ago to my local FedEx drop off point parcel in hand and to my surprise not one FedEx drop off point will accept the label as the labels are invalid for international postage! I tried 6 different drop off points and they all said the same thing!
So after explaining this to numerous support agents I finally got them to agree to another RMA and a new FedEx label that includes pick up by FedEx from my home address. I was originally told be ready and waiting Monday for FedEx…. No show….. then I was given Tuesday between 2-5pm pick up yet again no show!
I then emailed Razer again and the support agent said it’s drop off only!!! I went crazy and said you basically don’t know what you’re taking about.
so today I spent 3 hours on chat support waiting for someone to put me through to a manager eventually agent said they will call me infact promised me they would call be in very soon and guess what nothing!
Razer you are terrible disgusting and con artists!
