2 Day Old Razer Blade Stealth 13" 2019 Black Screen Boot | Razer Insider

2 Day Old Razer Blade Stealth 13" 2019 Black Screen Boot

  • 7 November 2019
  • 6 replies
  • 14 views
M
My 2 day old Razer Blade Stealth 13" 2019 i7 only boots into a black display. It shows the options with the Razer loading screen, but the second Windows takes over the screen goes black. I've already had to reinsall Windows once, which fixed the issue for 1 and a half days.

If I connect multiple dispays, it connects to them and works through there, but the screen stays black and cannot be detected by going into Display Settings despite this working yesterday.

When disconnected from the external monitors, and booting the laptop with nothing connected (no usb's, monitors, etc), it will still just boot into a black screen.

From reading online, I've tried turning it off and holding ctrl + alt with the power button but this yields the same results.

This is a work laptop and I really need to be able to take it to meetings, it's crazy I'm having these issues with a self proclaimed ultrabook only 2 days in 😕
This topic has been closed for comments

6 Replies

Razer.Speedcr0ss
Userlevel 7
Morderax
My 2 day old Razer Blade Stealth 13" 2019 i7 only boots into a black display. It shows the options with the Razer loading screen, but the second Windows takes over the screen goes black. I've already had to reinsall Windows once, which fixed the issue for 1 and a half days.

If I connect multiple dispays, it connects to them and works through there, but the screen stays black and cannot be detected by going into Display Settings despite this working yesterday.

When disconnected from the external monitors, and booting the laptop with nothing connected (no usb's, monitors, etc), it will still just boot into a black screen.

From reading online, I've tried turning it off and holding ctrl + alt with the power button but this yields the same results.

This is a work laptop and I really need to be able to take it to meetings, it's crazy I'm having these issues with a self proclaimed ultrabook only 2 days in :/


Hey there! Thanks for posting this to our Support thread. That's troublesome. Please send me a PM together with a screenshot of your BIOS main tab so I can check its firmware version. Let's continue from there.
S
Razer.SpeedCr0ss
Hey there! Thanks for posting this to our Support thread. That's troublesome. Please send me a PM together with a screenshot of your BIOS main tab so I can check its firmware version. Let's continue from there.

I have the same issue can you help me? please
M
Stav1988
I have the same issue can you help me? please


Hey.

So there was an issue with the laptop itself. I had a replacement sent and I don't have any issues now.

Unfortunately, after trying everything Support advised, the only thing that worked was sending it back and getting a new one.
Razer.Speedcr0ss
Userlevel 7
Morderax
Hey.

So there was an issue with the laptop itself. I had a replacement sent and I don't have any issues now.

Unfortunately, after trying everything Support advised, the only thing that worked was sending it back and getting a new one.


Thanks for sharing your experience on this thread. Feel free to send me a PM should you need another assistance.
K
I am having this issue and have raised a support ticket.

Can i skip to sending my laptop in?

I have already tried all the bios options i can think of.
Razer.Speedcr0ss
Userlevel 7
kjcj15
I am having this issue and have raised a support ticket.

Can i skip to sending my laptop in?

I have already tried all the bios options i can think of.


Thanks for sharing! Please send me a PM together with your laptop's serial number. I'll wait for your update.
CookiesCookie settings