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2019 Razer Blade 15 Advance Stuck in black screen when Rebooting

Discussion in 'Razer Support' started by leehyon, Oct 28, 2020.

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  1. leehyon

    leehyon New Member

    Anytime I reboot the laptop, windows shut down and screen turns black and it gets stuck there.
    They keyboard lights are lit and when I press the function button, the function keys light up but it never reboots into windows.
    I also notice that my fan spins on the highest and the laptop gets very hot to the point that I can't rest my palm on it.
    Any suggestions on how to resolve this issue?
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Have there been any hardware or software/driver changes before this happened, and are you able to go into the BIOS? In any case, please send me the serial number of your RB15 so I can point you in the right direction.

    *Locking the thread to curb the conversation to PMs.
     
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