2x camera issue

Discussion in 'Mobile' started by cubeover, May 20, 2019.


Only me or anybody else?

  1. You only

    1 vote(s)
  2. Me too

    3 vote(s)
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  1. cubeover

    cubeover New Member

    I am posting just to get a feeling is that only my specimen issue, or does someone else have the same/similar issue.
    When I use the supplied Camera app, take few pictures, switch to 2x camera, maybe wander to Video and back, then suddenly (not always) when I switch to 2 x camera (or zoom) the Camera app "freezes" and stays frozen. I have got to close the camera and restart it (is starts in 1x mode and works) but then the phone is "spoiled" until I restart it - e.g. any attempt to switch to 2x gets camera app frozen. When I try to switch to Video it would say (after 5 sec hangup) that it "Cannot connect to camera - Dismiss/Try again"
    Also when that happens, the built-in Torch cannot be lit, after 1st attempt and failure the button in tray is greyed out and 3rd party torches say "cannot connect to camera".
    DRIFT_IT likes this.
  2. HellActive

    HellActive New Member

    give him hard reset or reinstall the firmware?
    Kenserky likes this.
  3. I'm having a similar issue.
    I can't zoom with the back camera without it freezing. I have already done a full reset with no change.
    My flashlight doesn't always work either. That includes the flash. I'm not sure if it's related or not...

    This is my second Razer Phone 2 with camera issues. The camera would randomly come on when pressing the power button on my last one.
    Otherwise I love the phone!
    Last edited by a moderator: Jun 17, 2019
    stopkillnkenny likes this.
  4. stopkillnkenny

    stopkillnkenny New Member

    I ran into the camera zoom freeze bug and the flashlight bug within a day or two of each other, hard reset seemed to fix both problems. Hope I dont seem again o_O
  5. Rox598

    Rox598 Keyblade Master VANGUARD

    Unfortunately this is a known bug with the firmware at the moment.

    I'd recommend installing the Google camera mod for now for camera needs until we get a fix
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