A Lot of Sudden Issues with Razer Phone 2 | Razer Insider

A Lot of Sudden Issues with Razer Phone 2

  • 2 March 2021
  • 1 reply
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A
Recently I have had a real issue with slow response time, crashes, freezes, and unresponsiveness from my phone. This occurs when I'm using apps ranging from games, music, video streaming services, and even some function apps such as settings. Some times the phone will simply just shut down without being prompted, but most of the time it will do this without turning off the programs running. When doing this it will often times continue to play my music but I will be unable to change the volume with the buttons, and will also black out my screen and wont let me turn it back on. There are even times that it will turn back on but not allow me to unlock it. This also comes in to play when the screen is on but will be unresponsive even when I'm looking at something. Is there any recommendations? I have reset the phone in the past for these issues but they persist and I can't imagine it is good for it to be reset constantly. I currently am no longer covered under warranty and honestly will probably not reorder one of these phones if it is a lost cause. Thank you for your time, help and any advice you have.
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1 Reply

Razer.Caziel
Userlevel 7
How long have you had the RP2? Are you using a microSDXC with the phone, and have you previously tried rooting the device? Since the problems persist even after a factory reset, I'm leaning towards this being more of a hardware issue. Do send me the serial number so I can check for model-specific solutions.

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