Authenticator support | Razer Insider

Authenticator support

  • 30 May 2022
  • 1 reply
  • 5 views
C
Dear Razer community,

I know this may be a stupid question...

I had set up the Google Authenticator app on my old smartphone to use with Razer Gold. I recently changed phone and somehow the settings did not transfer over to the new phone. My Google Authenticator app is now fresh with no accounts linked.

Can anyone kindly guide me through how to relink/set up again?

1. I reloaded my account with Razer zGold.
2. I cannot proceed as the website is asking for authentication code.
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1 Reply

Razer.Speedcr0ss
Userlevel 7
cedricyeo
Dear Razer community,

I know this may be a stupid question...

I had set up the Google Authenticator app on my old smartphone to use with Razer Gold. I recently changed phone and somehow the settings did not transfer over to the new phone. My Google Authenticator app is now fresh with no accounts linked.

Can anyone kindly guide me through how to relink/set up again?

1. I reloaded my account with Razer zGold.
2. I cannot proceed as the website is asking for authentication code.


Hi cedricyeo! Razer has a dedicated team that handles all Razer Gold-related concerns. You may reach them through this link: https://gold.razer.com/ticket-inbox/submit. I’ll be locking this thread now. Feel free to send me a PM anytime or visit our self-help options should you have other questions or concerns.
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