Backshark V2 X not recording audio in Shadowplay | Razer Insider

Backshark V2 X not recording audio in Shadowplay

  • 30 August 2020
  • 1 reply
  • 47 views

I've been trying to work out a problem I've been having recording game play and\\or desktop with Nvidia Shadowplay with the Blackshark V2 X: These video recordings have either no audio at all, or very low audio (picked up from the mic, perhaps).

Previously used Logitech G635 headset (via USB) and the recorded audio was crisp for both microphone and straight audio output. This works on desktop, and in game. No issues getting audio and mic into my recordings with this headset. ZERO.

Recently bought the Razer BlackShark V2 X and I've had nothing but problems getting it to record audio in my recordings. I also have problems with the mic in game voice chat but I haven't been able to clearly define that issue just yet (may be linked, but not sure).

For motherboard I have a MSI MPG X570 Gaming Plus, with Ryzen 9 3900x, and for GPU I'm using an EVGA Geforce RTX 2080 Super.

Using Nvidia RTX Voice with Razer 7.1 Surround Sound. Won't record audio with those on or off.
Spatial sound on or off, no difference.
Audio enhancements on or off, zero difference.
Recorded both single track and separate tracks (selected in Shadowplay Audio Settings) and loaded both into Adobe Premier with no audio or very low audio with the typical static feedback when a low volume recording is cranked up to 11.
Checked Volume Mixer, all at 100 %.
Checked Audio settings in Shadowplay, all at high levels.
Checked in game audio, all good.
Checked Drivers, all good. (Don't you dare say it's driver issue...don't you dare!)
Used rear inputs, and
Everything checks out in Sound Settings, and Control Panel Sound Settings.
The only variable I've been able to isolate is the Blackshark V2 X Headphones.
I switched back to the Logitech G635 and it worked instantly. Switched back to BSV2X, and it doesn't work.

What is happening? Someone help, please!!!

This topic has been closed for comments

1 Reply

Userlevel 7
Do you mind sending me sample recordings using both headsets, and a screenshot of your sound control panel? For now, try to record using shadowplay then check, and send me a screenshot of what you see in Sound Settings>App volume and device preferences.



*Locking the thread to curb conversation to PMs.