Basilisk X double click issue and warranty coverage in singapore.

Discussion in 'Razer Support' started by ronleeinbox, Jul 14, 2021.

?

Warranty experience in Singapore is a positive one or nah.

  1. Positive experience

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  2. Nah, bad experience

    0 vote(s)
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  1. ronleeinbox

    ronleeinbox New Member

    Hello guys,

    I recently bought a Basilisk X Hyperspeed mice in Singapore on 19th June 2021. Today is 14 July 2021.
    With barely a month of use, the mouse started to have double clicking issues.

    I have searched up other forums on the same issues and turns out this is a normal issue with this mice. But mine is a little too serious with only one month in to using the mice.

    After finding out the issue with my mice, I tried to contact Razer support in Singapore but i couldn't find any avenue for contacting the sales rep or customer support. It kept leading me to the support page for the US and I couldn't contact US customer support as well since this is a issue in Singapore. I merely wanted to set an appointment(due to covid) to go down to chaichee(Singapore's warranty outlet) for warranty or exchange but I simply cant contact anyone. The warranty experience is disappointing at the fact that the website of Razer leads to nowhere. There is no number to call, no email to write to... I submitted a web form on the Razer support page however its the US site.

    I hope there is a customer rep here on the forum that can contact me by replying to my thread here.

    Fellow gamers residing in Singapore, do you feel the same or did I jump the gun too quickly with creating this thread. As I'm speaking with my experience for now. Please share with me your thoughts.
     
  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Have you updated the device's firmware or used a can of compressed air to the affected button? Sorry to hear about your overall experience with the device and our support. I'll forward this feedback to our team. Feel free to send me a PM so I can initiate a case on your behalf or send me your existing case number. Let's continue our conversation privately. I'll be locking this thread now.
     
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