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Blackwidow disconnecting every 4 seconds!

Discussion in 'Razer Support' started by JackaBoy135, Nov 4, 2019.

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  1. JackaBoy135

    JackaBoy135 New Member

    I just bought a Razer Black widow keyboard and at first it work fine. i opened razer synapse to change some lighting and the keyboard started to disconnect and reconnect every 4 seconds or so. if i close synapse the problem stops and i can use my keyboard fine. however I'm unable to change lighting as synapse stops my keyboard from working. If anyone has a solution please let me know.
     
    JackaBoy135, Nov 4, 2019
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  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Can you share a video of the issue? Also, does the same issue happen when Synapse is closed?
     
    Razer.RedPanda, Nov 16, 2019
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