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Blade 13 GTX 1650 and random crashes

Discussion in 'Razer Support' started by N0Way0ut, Mar 7, 2020.

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  1. N0Way0ut

    N0Way0ut New Member

    I recently got the new RBS 13 (GTX1650). I am experiencing odd random crashes. Two games in particular crash to the desktop 100% of the time. The two games are Bloodstained ROTN (MS store version) and Spyro Reignited Trilogy (Steam version).

    In both cases the games will inevitably crash to the desktop after 50 to 60 seconds since the game is loaded, whether I'm actually play the game or just sitting at the main menu. I tried with the onboard GTX 1650, Iris graphics and the external 2060 Super connected to a Core X, same result. I watched CPU/GPU usage and temps and they are fine.

    Windows and all drivers are up to date. I even did a clean Windows install on a new SSD with nothing installed other than the OS and the latest drivers.

    This is the crash log in Event Viewer:

    Faulting application name: BloodstainedRotN-Win64-Shipping.exe, version: 0.0.0.0, time stamp: 0x5d56e60b
    Faulting module name: BloodstainedRotN-Win64-Shipping.exe, version: 0.0.0.0, time stamp: 0x5d56e60b
    Exception code: 0xc0000005
    Fault offset: 0x000000000000b863
    Faulting process id: 0x208c
    Faulting application start time: 0x01d5f49fac01b0e3
    Faulting application path: C:\Program Files\WindowsApps\505GAMESS.P.A.BloodstainedRitualoftheNightPCGP_1.0.1.0_x64__tefn33qh9azfc\BloodstainedRotN\Binaries\Win64\BloodstainedRotN-Win64-Shipping.exe
    Faulting module path: C:\Program Files\WindowsApps\505GAMESS.P.A.BloodstainedRitualoftheNightPCGP_1.0.1.0_x64__tefn33qh9azfc\BloodstainedRotN\Binaries\Win64\BloodstainedRotN-Win64-Shipping.exe
    Report Id: b69e60e6-dd70-46a5-8fbe-106c97ba9c24
    Faulting package full name: 505GAMESS.P.A.BloodstainedRitualoftheNightPCGP_1.0.1.0_x64__tefn33qh9azfc
    Faulting package-relative application ID: Game​

    I don't know what to think. If anybody else with the new RBS 13 has those games installed could you please test them and let me know if they work for you? Thanks!
     
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