Blade 15 (2020) Adv USB-C Charging problem | Razer Insider

Blade 15 (2020) Adv USB-C Charging problem

  • 27 July 2020
  • 5 replies
  • 42 views
T
Hi,

I have a Blade 15 (2020) model. I've noticed something strange regarding to USB charging. If I just plug the USB PC compatible docking station to the laptop, it won't just start charging. There are two scenarios that I have to do to activate it. The first scenario is I have to turn the laptop on and shut it down while the USB PD is plugged in. The second scenario is I have to press the power button quickly. Please see the videos I recorded below.

Scenario 01 - Turn the PC on and shutdown

Scenario 02 Pressing power quickly to activate charging


Does anyone have the same problem? How do you fix it? The firmware is up to date as of 07/26/2020.

Regards,
TP
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5 Replies

Razer.Caziel
Userlevel 7
This may have something to do with the USB killer protection protocols. Please PM me the serial number of your laptop. I'd like to run this through our engineers.
J
I've the same issue, just got my razer advanced 15 today. I'm using a belkin dock though which is rated at 85 watts. Same dock works with the crapbook pro

edit: seems it's belkin's nonsense with my specific dock, only works with Apple. Considering TB3 was made by Intel, it's confusing that a standard, can be non-standard.
Razer.Caziel
Userlevel 7
jaymzs66
I've the same issue, just got my razer advanced 15 today. I'm using a belkin dock though which is rated at 85 watts. Same dock works with the crapbook pro

edit: seems it's belkin's nonsense with my specific dock, only works with Apple. Considering TB3 was made by Intel, it's confusing that a standard, can be non-standard.

Thanks for the update. Did this come from Belkin's support, or is this something you found out by sheer will and testing?
M
My dock is not charging my new razer blade 15 advance. I'm running a dell dock.
Razer.Caziel
Userlevel 7
Majac
My dock is not charging my new razer blade 15 advance. I'm running a dell dock.

Please send me the serial number of your laptop and the model of the dock you are using so I can get a better picture of your current setup. By the way, do you mind checking if the port works at all and if the dock can charge other devices? *Locking the thread to curb conversations to PMs.
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