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Blade 15 (2020) Adv USB-C Charging problem

Discussion in 'Systems' started by Tawatos, Jul 26, 2020.

  1. Tawatos

    Tawatos New Member

    Hi,

    I have a Blade 15 (2020) model. I've noticed something strange regarding to USB charging. If I just plug the USB PC compatible docking station to the laptop, it won't just start charging. There are two scenarios that I have to do to activate it. The first scenario is I have to turn the laptop on and shut it down while the USB PD is plugged in. The second scenario is I have to press the power button quickly. Please see the videos I recorded below.

    Scenario 01 - Turn the PC on and shutdown

    Scenario 02 Pressing power quickly to activate charging


    Does anyone have the same problem? How do you fix it? The firmware is up to date as of 07/26/2020.

    Regards,
    TP
     
    pancholr likes this.
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    This may have something to do with the USB killer protection protocols. Please PM me the serial number of your laptop. I'd like to run this through our engineers.
     
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