Blade 15 - Boot Device Missing

Discussion in 'Razer Support' started by skepperj, Mar 28, 2022.

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  1. skepperj

    skepperj New Member

    Hello Team,

    I have a Razer Blade 15 Advanced. Windows crashed with BSOD and since then it won't load, just loads into the BIOS.

    I have checked the BIOS and the SSD is found under "advanced/NVMe configuration" however no boot options are listed.

    I tried using a bootable windows USB drive however there were no disk drives detected to install into.

    I made no software or hardware changes prior to this issue.

    I feel like this is a failed SSD however was hoping others might have some ideas?

    Other than that, does anyone know the returns/warranty process for Australia?

    Thank you
    *
     
    skepperj, Mar 28, 2022
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  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    It's a possible hardware issue since you were not able to notice the SSD from the BIOS boot order. Refer to this article. Were you able to contact our Support Team via chat or email? If you haven't, please send me a PM. I’ll be locking this thread now. Feel free to send me a PM anytime or visit our self-help options should you have other questions or concerns.
     
    Razer.Speedcr0ss, Mar 29, 2022
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