Blade 15 won't turn on after the recent Windows 11 update.

Discussion in 'Razer Support' started by Neoblizz, Aug 11, 2022.

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  1. Neoblizz

    Neoblizz New Member

    I've tried a number of things:
    • Checked if the charger is good,
    • Tried different outlets,
    • Held the power button for 15s (only the white LED blinks once),
    • Held the power button, unplugged the charger, and released the button trick.
    The only indication I get from the laptop is the white LED blinks after holding the power button for 10s. That's it. No fans, no display, nothing.

    This is a Razer Blade 15 (2018) advanced (GTX 1070 model).

    This is the guide I followed in attempts to turn it on: https://mysupport.razer.com/app/ans...-does-not-have-power,-wont-boot-up-or-turn-on
     
    Neoblizz, Aug 11, 2022
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  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Sorry to hear about what happened to your laptop. I appreciate that you've followed that article as that will be the same recommendation I will provide. However, the unit has a potential hardware issue since the issue persists after the workaround. By the way, did you try contacting our Support Team via chat or email? Razer can offer an out-of-warranty repair as long as it's not part of our discontinued models.
     
    Razer.Speedcr0ss, Aug 11, 2022
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  3. Neoblizz

    Neoblizz New Member

    I recently contacted the Razer Support Team as well. Thank you for that suggestion, will follow up with them about a possible repair. Yeah, seems like none of the suggested recommendations had any impact on my unit. Seems like it is turning out to be a likely hardware issue; the worst case I can imagine is an entire motherboard replacement.
     
    Neoblizz, Aug 13, 2022
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  4. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Thanks for letting me know. I am glad you contacted our Support Team and considered sending the laptop for repair. I hope that the motherboard is not defective. I’ll be locking this thread now. Feel free to send me a PM anytime or visit our self-help options should you have other questions or concerns.
     
    Razer.Speedcr0ss, Aug 14, 2022
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